Hiring apprentices is a topic that leaves a lot of employers divided. Some tradespeople feel like an apprentice can be a great addition to their team, whilst others believe they’re not worth the time to train them.
We feel that the pros of hiring an apprentice greatly outweigh the cons. Keep reading to find out 5 reasons why you should hire an apprentice this national apprenticeship week. Continue reading
Now that the Christmas period has come to an end, you’ll find that customers will start requesting quotes for work again. January is always a good month and that’s why it’s important to ensure you’re closing leads.
So how do you close leads every time? We’ve put together 5 tips for wowing your customer and showing them that you’re the best person for the job. Continue reading
If you’re a tradesman, you’ll be familiar with the idea of giving free quotes for your work. In some professions, this is completely normal, like painting and decorating. But for trades like heating and plumbing, it can be tempting to charge a call-out fee.
So what should you do? Should you charge a fee for diagnostics or advice? Our answer is no. And here are our reasons why. Continue reading
Trust plays a big role in a consumer’s buying decision in today’s world.
According to Trustpilot, 77% of consumers look at online reviews before buying a product or service. That implies that 77% of customers don’t trust a company until they have heard from previous clients and seen what their experience was like. Continue reading
We all know how important customer service is to clients. If you haven’t read our article on how to give great customer service, bookmark it to read later. But sometimes home improvement companies can run into problems with their customers too.
If you run into an issue with your customer, it can sometimes be difficult to know how to solve it. There are generally 5 reasons why you might face problems with your customers, and we’re going to show you how to overcome them. You’ll end up with smiles all round.